Grievance Redressal Management

Introduction

Grievance management is an important aspect of social protection programs, as it provides a mechanism for beneficiaries to report and resolve complaints or issues related to program implementation. In OpenSPP, we have developed a built-in grievance management system to help program administrators effectively manage and resolve grievances in a timely and efficient manner.

This user guide will provide step-by-step instructions on how to use the grievance management system in OpenSPP, including setting up the system, defining grievance types and categories, receiving and processing grievances, and monitoring grievance resolution. By following these instructions, program administrators can ensure that grievances are effectively addressed, beneficiaries are satisfied with program implementation, and social protection programs are successful in achieving their goals.