Key features#

Registration and data collection – Build and maintain a continuously updated database through imports, system integrations, or direct registration. Structured workflows support reliable updates, whether initiated by citizens or registrars.

Targeting and eligibility – With a flexible approach to eligibility and targeting, the OpenSPP SP-MIS can serve as a central data repository to support a wide array of programs.

Read more: Eligibility and targeting

Program and entitlement management – Support the delivery of both cash and in-kind entitlements. Automate cash transfers via financial service providers, issue vouchers, or manage food and non-food item distribution, including stock and warehouse management.

Payment and disbursement – Connect to multiple payment channels including banks, mobile money operators, and cash distribution points to disburse benefits efficiently and track payment status.

In-kind benefits and inventory – Manage the full lifecycle of in-kind distributions, from procurement to warehouse stock and delivery, with real-time inventory tracking.

Change management – Route sensitive updates through configurable approval workflows with role-based controls and full audit trails. Track what changed, who made the change, and why, ensuring data integrity and accountability.

Read more: Auditable change management

Grievance redress – Provide a structured mechanism for beneficiaries and staff to raise, track, and resolve complaints, with SLA management and escalation rules.

Data integration and APIs – Connect securely with other national databases (e.g., ID, health, civil registration) through RESTful APIs to pull information directly, ensuring data is up-to-date and interoperable.

OpenSPP Documentation v2.0

Key features

Key features#